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Job Opportunity: Operations Manager

Operations Manager

Job Description:

The Operations Manager provides inspection services for our developer clients, homeowner associations and legal counsel. The Operations Manager provides supervision over the field inspectors as well as internal QA/QC of our inspections, processes, and safety procedures. The Operations Manager interacts with clients at the field and office level to ensure that we are meeting the needs of our clients (Customer Service). The Operations Manager manages special project services for clients as needed.

    Duties and Responsibilities:

The Operations Manager must be able to work independently, setting their own schedule while meeting the needs of our clients. The Operations Manager will be responsible for supervising all inspectors and inspections performed throughout the division.

Inspections are performed using the company's custom database software (web-based) on a laptop or tablet. Field reports are automatically generated and emailed to the project site superintendent regarding relevant conditions of completed or the "in process" work of project subcontractors. Reports may also be reviewed by project managers, directors of construction, and legal counsel. On occasion, a special inspection may be performed and a field report may be prepared using a template in Adobe Acrobat, Microsoft Word or Excel.

Site inspections require the ability to view all the pertinent areas of buildings under construction. Inspections may require, but are not limited to, walking, climbing scaffolding and tall ladders, and the ability to access and inspect roof areas.

The Operations Manager must ensure that the inspectors are prepared and supported to allow them to work constructively and collaboratively with superintendents, trade workers, suppliers, manufacturers' representatives, design professionals, and developer management to achieve the best possible field results.

The Operations Manager must be able to read, understand, and interpret architectural and engineering drawings and details of wood framed construction projects. The ability to review project drawings for missing or poor details of window installation, water intrusion, sound transmission, fire related issues, roof structures, and other high-risk areas is critical to the proper performance of the job.

The Operations Manager must be able to clearly communicate, in writing and verbally, with project team members and company management about relevant construction systems and processes.

The Operations Manager shall be knowledgeable of code requirements, regional trade practices, and manufacturers’ installation requirements for common materials. The inspector must be able to identify correct, or incorrect, installation methods in the field with special emphasis on the weather envelope. A clear understanding of the component products and installation of stucco, lath, windows, doors, decks/balconies, flashing, and roofs is essential.

The Operations Manager must be experienced at supervising and motivating others to success. The performance of others under the supervision of the Operations Manager will be reflected in the performance evaluation of the Operations Manager. The Operations Manager will be responsible for periodic review of each inspector's completed inspections to ensure they meet the standards established by the company as well as the needs of our Client. The Operations Manager, with feedback from Clients, will identify areas of improvement needed for each inspector and, with the Executive Vice President, design and implement a training strategy for each as needed.

The Operations Manager will attend pre-construction meetings both internal and for projects as needed to ensure the Inspector can fully support the needs of the clients, both internal and external.

The Operations Manager will be required at times to review project RFIs and Submittals in relation with the plans, specifications, manufacturer requirements, warranty requirements, and industry standards. A formal written response is often required as well as periodic attendance at site meetings.

  • Qualifications:
  • Current ICC certification, at minimum, as a residential building inspector (B1);
  • 10 years of multifamily residential construction experience;
  • Minimum 5 years in a supervisory or managerial role;
  • Strong knowledge of the CRC 2013, 2016 and CBC 2013, 2016;
  • Reliable transportation, this position requires daily travel to and from our client's job sites;
  • Ability to prioritize tasks and work independently with a minimum of direct supervision;
  • Ability to handle issues with diplomacy;
  • Excellent verbal and written communication skills;
  • Extremely detail oriented, well organized and able to manage several projects at the same time with speed and accuracy;
  • Self-motivated, responsible, and reliable.

  • Compensation/Benefits:

Pacific InterWest offers a highly competitive compensation package which includes health, dental, and vision insurance, 401k, paid holidays, sick leave, and vacation.

If you are interested in applying we urge you to submit your resume to

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